When an appliance goes out, it is usually right when you need it the most! Getting that appliance repaired can sometimes be a matter of just looking in the right place, resetting something, or even just turning it off and on again. Other times, you need to call a repair technician.
When you investigate a problem, you can often find out what it might be, or at least what it isn't. Also, if you have to call in a repair technician, you have a better idea of what might be happening and can provide greater detail about your appliance's particular problem; this helps the technician come to your house with the right spare parts. Here are some tips for diagnosing an appliance problem.
Find and Read the "Frequently Asked Questions"
If you search online for your appliance, you often find a bunch of places that want to sell your appliance to you. To find out answers, it is better to search for the FAQ (frequently asked questions).
Within the FAQ, there are a lot of common questions and problems that occur with a particular appliance. If you have a Bosch dishwasher, for example, you can search the available Bosch FAQs.
Using the FAQ can allow you to identify what is causing your problem. Common problems include:
- User error, where you are using your appliance incorrectly
- Setup error, where you need to configure something differently on your appliance
- An actual, malfunctioning appliance, often indicated by an error code
- A broken or worn-out part, such as a filter, that needs to be replaced
Based upon what you learn, the FAQ may tell you how to fix the problem yourself or recommend that you call a technician.
Search for Displayed Error Codes
If your appliance is not working, it may be displaying an error code that is meant to tell you what is wrong. Typically, this error code is rather cryptic, such as "E24." "E24" is actually a drain error code on a dishwasher that you may be able to resolve. Searching for that code tells you to try the following:
- Check the drain and make sure it is not plugged
- Check the drain valve to make sure it is still there
- Inspect your drain hose for clogs or kinks
- Test your drain pump to see if it is working by hitting "cancel" and listening for a humming noise
If the answer to all of these is "no," then you may need to contact a service technician for help. Any other troubleshooting involves testing for voltage or even removing the dishwasher from the cabinet.
The ultimate goal of all of these investigations is to find out how best to make your appliance start working again. If you are able to get it started with a minimum amount of effort, that is great! If not, you now know enough to make a call and describe your appliance's issue to a technician.
To learn more, contact a service company like Appliance Service Station Inc.